Perhaps you saw a news report on Friday August 14th about lawn care companies discussing something that they referred to as “Ghosting”. “Ghosting” is a term used by lawn care companies to describe workers who show up at a client’s home, knock on the door to see if anyone answers, drop off a bill, put a flag in the yard indicating their work was performed, and then drive off without performing services. This report was appalling to us! What we really hated was the fact that it could put some measure of doubt into our clients’ minds as we often are at homes when homeowners are not there.
Allow us to give you three reasons why this would never happen with a Tree Green representative.
First and foremost – we are honest and ethical. We work really hard at gaining your trust and we want to keep it. One accusation like this could destroy a company and rightfully so!
Second – we never knock on a client’s door to ascertain whether or not they are home unless we have a circumstance where we need a dog to be let in, a window to be closed or a car moved to avoid water spotting or some similar situation. We have always told our service technicians not to knock on doors. Why? We have clients who work night shifts. We have clients with sleeping babies. We have clients with home offices who are busy. We have clients who are ill or recovering from medical procedures. Quite simply, there are a lot of reasons to not knock on the door or ring the doorbell. When our workers are on your property they always do the assigned work efficiently, whether you are home watching from a window or not.
Third – We feel we have the most professional, intelligent work force anywhere in the tree industry. Why is that? Of our 32 “in the field” applicators, 31 of them are full-time police officers and firemen working part-time for extra income for their families.
Why do we have that type of work force you might ask? It is because we are seasonal. We can only treat trees eight months of the year. In the winter there is plenty of work for our office staff to do, but there is literally no work for our field applicators. As you might imagine it is a real drain on a business having workers on the payroll all winter long when there is absolutely no work to do. As a result, our field applicators have the winter off from their part time jobs with Tree Green and are raring to go when the season starts up again in March.
We realized over 35 years ago that training intelligent, friendly, people-oriented officers and firemen to become part-time Arborists was the way to go. We spend several years training our Arborists in the field and then, when we know they are fully knowledgeable and ready, they are tested by the Illinois Department of Agriculture to become licensed applicators. To us it was an ingenious solution for our company and also for our clients.
So the point is, Tree Green workers are responsible, honest and ethical people. They would never even consider leaving an invoice for work not done properly.
To us here at Tree Green, the behavior shown by tree and lawn care providers on ABC News is no different than stealing. It is flat out theft of someone’s money and should be punishable to the full extent of the law, and hopefully will be.